376 Cross Street
Carlisle MA 01741
978-776-5800
 
SUMMARY:
I am an experienced, technically competent business professional, with the ability to solve business problems with or without technology, at or under budget, on time and with little or no management.   I combine strong management ethos, technical design and architecture experience with customer facing influence management to succeed within the operations of major corporations and as a vendor to such companies.  For the first 10 years of my career I worked in “traditional” roles as a software developer, manager, director and Vice President.  For the past several years I have enjoyed project/contract related roles and have applied all my skills to help rapidly solve business problems for those organizations.  I both seek out and enjoy challenging, hands-on growth opportunities while at the same time strive to participate in the strategic vision of the organizations I join.   I am capable and confident working with the Sr. Operating Team, Customers and all levels of the business.
 
 
Project/Program Manager:  2007-present:  ePartners Inc.  231 Littleton Road.  Westford MA 01886
Summary:  ePartners is a full service Microsoft value added reseller supporting profit, government and non-profit enterprises in the pharmaceutical, health care, government contracting, distribution, services and science/technology sectors.  I was responsible for all major clients in the Northeast and Mid Atlantic region implementing, growing and supporting the Microsoft Dynamic suite of applications, including: MS CRM, Dynamics GP (Great Plains), Dynamics SL (Solomon), Axapta, MOSS and SharePoint services and a number of ePartners extension products.
My primary responsibilities included:
·         Full lifecycle implementation management starting from pre-sales through to support
·         Regulatory Compliance management for financial and security systems
·         Profit and loss, budget and “up sell” and leads generation
·         Managing a wide variety of resources including internal, third parties and customers
·         Technical architect and support for both clients and local office employees
 
Program Director:  April 2006-May 2007:  NetCracker Technologies 95 Sawyer Road.  Waltham, MA 02453.
Summary:  NetCracker is a worldwide provider of OSS/BSS and business process solutions, targeting service layer industries including telecom, insurance and the military.   The vast majority of clients are Tier I telecom providers in Europe, Asia and the United States.  My roles in this contract were split between the daily project management of a 12-month implementation project and the creation of the company’s Program Management Office to improve our efficiencies, methodologies and back-office support.  This position ended with the successful deployment of the customer solution and the simultaneous corporate attainment of CMMI approval.
·         Complete Program/Project management responsibilities for two customer implementation projects, one in the United States, the other overseas.
·         Solution architect for internal systems utilizing NetCracker’s own software platform and integrations with financial (Great Plains) and EDMS (SharePoint).
·         Managed a team of customer facing developers (24 people) and a second group working on a wide variety of tasks around the clock.
·         Developed and implemented corporate best practices and methodologies and released them to more than 450 field employees.
·         Lead the delivery of several key RFP responses for such clients as British Telecom, Swisscom and several North American CLECs.
·         Liaised with product management and sales to further solutions delivery control over implementation efficiencies, consistencies and quality.
 
 
VoIP Implementation Program Director:  Sept. 2004 – December 2005:  Ensim Corp.  (Formerly TeleGea Inc.) 245 Winter Street.   Waltham MA 01254
Summary:  Ensim is a 200 person software development company providing applications solutions for MSO’s, ISP’s and traditional telecommunications carriers in support of service delivery management and equipment configuration management.  My daily role was both as leader and hands-on as the lead professional services product implementer for Ensim VoIP customers (e.g. EarthLink.)
·         Responsible for all aspects of customer implementations with VoIP (Voice over IP) delivery management solutions.  Responsibilities included:  pre-sales support for product demonstrations, follow-up activities, and product documentation, training, project management and vendor coordination.
·         Post-sales design and analysis management including coordination and participation in all engineering, management and single point of contact for all customer facing meetings and design sessions.
·         IT helpdesk and network administration management in the support of product implementation and testing of customer’s implementation environment and test plans.
·         Designed and critiqued customer training programs and managed lengthy issues lists though resolution (often 500+ issues during a 6 month implementation.)  Customer project documentation utilizing tools such as MS Project, Soffront, proprietary customer systems and etc.
·         Implemented a wide variety of technical solutions across nearly all current platforms including Windows 2003, Linux, Sun (cluster), Oracle and all the major network architectures.
·         Designed solutions for integration to BroadSoft, Cisco Call Manager, Sylantro, VocalData and other proprietary soft switches to support VoIP.  Lead integration projects for the integration to billing and OSS applications in the customer’s production environment.
·         Implemented business process management and trained customers on best in class practices for VoIP and Telecommunications business process analysis and deployment.
 
 
Business Development Network Director:  Nov. 2003 – September 2004:  First Option Inc.  6 Maple Street.  Northborough, MA 01532
Summary:  First Option is a small software services company supporting mainframe to IP network applications.  My role was to expand their service offering into the network management, VPN and security areas with a combination of hands on and staffing assistance.  This was a transitional position that I seeded with commercial customers I’d developed in my PCHelpVan.com sole proprietorship below.
·         Created a profit center for the business.  Product development for VPN, Network Security and Microsoft Server/Network Support.
·         Responsible for all management and operational functions of the new division including:
o        Sales, Marketing and Product Development and Staffing.
o        Technical Engineering and Support using Cisco, HP, SonicWall, Watchguard, Netscreen, Microsoft, and Linux Servers.
o        Budget and Administration.
o       Managed a tremendous diversity of customer needs and technical solutions across nearly all current platforms including IBM AS/400, UNIX, Linux, Microsoft and a wide variety of routing/firewall, VPN and Intrusion Detection devices.
 
 
Sole Proprietor:  Dec. 2002 – Nov. 2003: PCHelpVan.com.  Box 100, Carlisle MA 01741.
Summary:  PCHelpVan.com was my creation originally conceived and executed solely by me.  Favorable market conditions necessitated migrating larger commercial customers into my First Option experiences.
·         Initially founded and manage with two contract employees.
·         PCHelpVan.com is a “We come to you” IT/IS service for Home, Home Office and Small businesses.
·         Managed an enormous variety of customer requirements and technical solutions including the complete Microsoft, UNIX and financial applications market place.
·         Executed all corporate finance and administrative overhead while providing superior customer solutions.
 
 
 
Vice President of Information Systems (promoted from Director of I.S. in 2000)
1998- Dec. 2002: Conversent Communications.  (Now One Communications)  313 Boston Post Road West.  Marlboro, MA. 01752
 Highlights:
·         Responsible for saving the company $10-20 Million by directing the design, development and implementation of an industry leading, in-house operational support system (OSS) using Microsoft ASP and Oracle.
·         Provided systems that made possible double and triple digit revenue growth for each of the past four years.
·         Managed large (multi million dollar) budgets and teams as large as 28 people.
·         Created revenue assurance programs and organizational process analysis teams that reduced costs by more than 50 percent.
·         Primary technical architect and business analyst across all functions of the business.
·         Envisioned, created and staffed three critical departments.
 
SYSTEMS LEADERSHIP:
·         Cross enterprise Revenue Assurance, CRM and Process Analysis automation
·         Sales, Order Entry and Web Order Interfaces
·         Customer Care, Flow-though Provisioning and Dispatch support
·         Trouble and Issue Management
·         Complete Telecommunications Billing System
·         Engineering Support and Facilities Assignment
·         Work Flow, Work Force and Service Order Management
·         Full Featured Reporting and Web Integration
 
BUSINESS LEADERSHIP:
·         Business and Technical analysis of other companies to determine their market value and viability for acquisition.
·         Influenced Sale's and Product decisions and lead the integration of our customers/products with our information systems.
·         Responsible for enterprise wide Organizational Process Analysis.
·         Vendor negotiations for multi-million dollar systems.
 
OPERATIONAL LEADERHIP:
·         WAN:  Managed the specification, design, deployment, implementation, procurement and support infrastructure for our multi-state wide area network incorporating these technologies and more:
o        Sun, Enterprise 3500/Solaris 8 , Oracle 8i, Windows 2000, MS Back Office
o        Cisco/Lucent/Motorola based backbone (Routers, switches etc.)
·         IS: Complete responsibility for IS department's operational and strategic roles:
o        Staffing, Support, including the development of a 24-hour Help Desk.
o        Research and Development
o        Budget
·         NOC: Responsible for the development of our corporate Network Operations Center and its operational and strategic roles:
o       Network Operations Center tools and staffing, Budget, Daily build out and management reporting procedures, Work and Process flows, automation and alarm notification, correlation and clearing management.  Integration of NOC with OSS.
 
Project Manager, IT System's Integration
1997- 1998.  MediaOne (Now Comcast)   900 Chelmsford Street Tower II, Lowell MA O1851
Responsible for all aspects of multiple, simultaneous system's integration projects to support the end-to-end processes in the design, development and implementation of MediaOne’s Enterprise Ticket Engine (ETE) used for:
·         Trouble Management, Call Tracking and Service Order management of MediaOne’s Telephony, High Speed Data and Video services.
·         Management of customer design specifications, expectation, product verification and deployment.
·         Facilitation and management of customer's process analysis and design; process re-engineering and process reverse engineering.
·         Responsible for Product/Vendor management, specification and procurement.
·         Design team management; product release management.
·         Application Development and Support management.
·         Developer/Documentation and Consultant management.
 
 
Programmer/Analyst
1992- 1997.  Interactive Data.  22 Crosby Drive, Bedford, MA 01730
Organized and managed projects to specify, document, code, test, implement and maintain more than 200 data extraction routines for our world wide clients.
·         Responsible for decisions at the database level regarding structure, content, format and availability as related to the company's customer product delivery system.
·         Development in C, Visual Basic, COBOL, CMS, REXX and others.
·         Initiated and developed the thorough documentation (system and end- user) for all aspects of a major product in both a support Lotus Notes system and an Intranet using HTML.
·         Direct customer relations.
 
 
EDUCATION:
Masters in Science, Computer Information Systems. 1997
Bentley College. Waltham Massachusetts.
·         GPA: 3.85. (Summa Cum Laude) Relevant courses include:
·         Information Technology Management and Policy, Database Management, Managing People and Organizations, Systems Analysis and Design, Decision Support Systems, Software Principles and Data Algorithms, Service Operation's Management, System's Networking.
 
Bachelors of Science, Journalism. Northeastern University. 1989
Boston, Massachusetts.
·         GPA 3.7 (Cum Laude)
·         Courses included computer science, engineering, law, German. 
 
COMPUTER SKILLS:
Application's Languages:
·         Microsoft ASP, C, PL/SQL REXX, ANS COBOL, Visual Basic, Visual C++.
·         Disciplined in structured programming, planning for the unexpected, debugging, documentation and support.
·         Experience with the 4GL Visible Analyst, Remedy Corporation's AR Admin/AR User Tools and Crystal Reports.
·         Lotus Notes, Excel, and Relay macro-scripting languages.
·         Regular use of Oracle SQL, Sybase SQL and use of Microsoft Access XP/Excel as front-end tools using ODBC and OLEDB.
Macro System's Applications:
·         Microsoft Dynamics including Dynamics GP (10.0), Dynamics SL (7.0). MOSS and SharePoint, Dynamics AX 4.0 and 2009 and Microsoft CRM 4.0.
·         Cisco IOS, NetScreen CLI, CMS, ES, CP, ES-Batch, Xedit, VAX VMS, SQL DS, Oracle SQL, UNIX (Solaris 2.7) and JAVA.
Micro System's Applications:
·         Current versions include the following: Visual InterDev, Windows 2003/NT Server and Workstation , Oracle 8 Application Server (formally Web Server), MS BackOffice Server Suite, Remedy's Action Request System, Borland C, Quest TOAD, Dreamweaver, HTML, Access, Outlook, Lotus Notes, PowerViewer, Excel, Lotus 123, Visio, Word Perfect, MS Word, MS Project, MS-DOS (and .BAT), Windows 7, Vista and XP,  NT & 2000, Microsoft Internet Information Server, Freelance Graphics, Power Point, Harvard Graphics, PageMaker, NetScape, Internet Explorer, Visio, several communications packages
·         PC utilities and desktop publishing applications and many others.
·         Complete PC, Server and Network Component/Router/Firewalls hardware competence.
Additional Computer Experience:
·         Wrote and supported numerous programs for ad hoc data retrieval, migration and reporting.
·         Installed, configured and maintained Sun Servers, NT Servers, Routers, CSU/DSU, switches and etc. Designed, procured, installed, configured and maintained WANs, LANs and computer room facilities.
Additional Professional Training:
·         NetScreen Technologies product development seminars.  Win2k/NT Server training seminar course;  MediaOne's "Innovation Cafe" ; Interactive Data's Corporate University (technology and industry training program.); National Training Seminar's C++ Programming; IDC's Fixed File Generator (FFG); Sybase's Introduction to SQL; Price Waterhouse's International Securities Seminar.
 
ADDITIONAL PROFESSIONAL SKILLS:
·         Sales/Marketing program development and support.
·         Project Management: from initial specifications through implementation and support.
·         Personnel Management: hiring, firing, direct reports and matrix management skills.
·         Product Management: data dictionary, product release and customer response management.
·         Process Analysis: time critical production processes, modeling of various process alternatives, personnel assessment and management.
·         Communications: excellent verbal and written, both for internal and external customers.
 
PREVIOUS WORK EXPERIENCE:
Management Trainee. Credit Management Services, 1989 - 1992.
·         Developed/Supported Accounts Payable and Customer Tracking System.
·         Managed accounts receivable $100,000. Trained new employees.
Other Employment Experience
·         Store Manager for The Foot Warehouse, responsible for all store operations for a $20,000/wk. sales volume store.
·         Helped finance education with commercial and residential construction/painting jobs.
 
INTERESTS:
·         Currently an auxiliary member of The Carlisle Fire Department
·         I personally built my own home during a 5-year “weekend” project.